Support
Questions, bugs, or feedback — we're happy to help.
Contact us
Email and we'll get back to you, usually within a couple of days.
Frequently asked questions
Where is my data stored?
Everything — your trips, items, bags, and notes — is stored privately on your device. There's no account and we don't keep copies on any server. See our Privacy Policy for details.
Why does the weather say it's unavailable?
Forecasts are only available about 16 days ahead. If your trip starts further out, check back closer to departure. Make sure your destination is set in a recognizable “City, Country” format.
How accurate are the airline weight limits?
The built-in limits reflect typical economy allowances and are kept up to date, but they vary by fare type and route. Always confirm the exact limits with your airline — and you can edit any limit in the app.
Why is a carry-on shown as “size only”?
Many U.S. airlines don't enforce a carry-on weight limit — only a size limit. For those, TravelTote shows “size only” instead of a weight, so you're not tracking a number that doesn't apply.
Can I switch between pounds, kilograms, and Celsius?
Yes. Open Settings (the gear on the Trips screen) to switch weight between Metric, US, and UK, and temperature between °C and °F. Everything updates instantly.
How do AI packing suggestions work?
When you request them, your destination, trip dates, and item names are sent to a third-party AI service to generate suggestions. No account or personal identity is involved. The free recommendation is available once per day.